Frequently asked questions

Take a Cercanías C-3 train from Madrid Atocha to Aranjuez (about 45 minutes), then walk roughly 10 minutes to the palace on Plaza de Parejas. By car it is about 50 km south on the A-4, with paid parking near the gardens.

Yes. The palace is closed every Monday. It is open Tuesday to Sunday, plus it may close on certain official holidays — we'll always confirm your selected date when you book.

April to September the palace opens 10:00-19:00, and October to March 10:00-18:00, Tuesday to Sunday. Last entry is one hour before closing, so plan to arrive with time to spare.

Your ticket includes timed entry to the palace state rooms and access to the Island and Parterre royal gardens, plus our digital companion guide in English. The guided option adds a live English-speaking guide and priority entry.

Yes. Entry is by timed slot to manage capacity inside the palace. You select your preferred date and arrival window at checkout, and we reserve it for you.

The Island Garden and the Parterre beside the palace are included with your entry. The Prince's Garden and the Casa del Labrador pavilion are separate areas of the estate — ask us if you'd like to add the Casa del Labrador to your visit.

The single reduced category covers children aged 5-16, students up to age 25, and EU seniors aged 65 and over. Children under 5 enter free. You'll need to show valid photo ID, a student card or age proof for the reduced rate at the entrance.

For reduced or free tickets, yes — staff check children's age, a valid student card, senior age (65+ EU), or disability/unemployment proof. Standard adult tickets are not ID-checked.

The monument offers free afternoon entry windows for EU citizens and residents on Wednesdays and Thursdays. These free slots are very limited and fill quickly; our timed tickets guarantee your reserved entry without queueing for a free slot.

Yes. You can change your visit date free of charge up to 24 hours before your slot — just reply to your confirmation email and our concierge team will rebook you while dates remain open.

You'll receive an email confirmation almost immediately after booking, in English. Just show it on your phone at the palace entrance at your reserved time — no printing required.

Allow about 1.5-2 hours for the state rooms and the Parterre garden. If you want to wander the Island and Prince's gardens or visit the Casa del Labrador, set aside a half day.

The main visitor route is largely step-free with lift access between floors, and the gardens have firm gravel paths. Visitors with reduced mobility and a companion may enter free with documentation. Contact us before booking to discuss specific access needs.

A standard ticket does not include an on-site audio guide, but we provide a digital companion guide in English you can use on your phone as you walk through the rooms and gardens.

No. We're an independent concierge ticket service. We reserve your timed entry, confirm it instantly in English and support you if plans change — saving you the box-office queue on the day.

Absolutely. With a 45-minute train ride each way, Aranjuez is one of the easiest royal day trips from Madrid. Many visitors combine the palace, the riverside gardens and lunch in the town in a relaxed half or full day.

The Casa del Labrador is a lavish neoclassical pleasure pavilion built for Charles IV within the Prince's Garden, richly decorated with silk, marble and gilt. It sits a short distance from the main palace and can be visited as part of the wider estate — ask us about adding it.